Support
Check Y-Mouse EMB's guides and contact channels.
❓ Frequently Asked Questions
Q. Can I download embroidery designs for free?
A. Yes. All embroidery designs currently offered on Y-Mouse EMB are free to download and use.
Provided files (SVG, PES, DST, JEF, etc.) can also be used for personal (hobby) embroidery work.
Some features or delivery methods may change according to our operating policy, and any changes will be announced via notices.
Q. How are the embroidery designs made?
A. We convert AI-generated images into a form suitable for embroidery work.
Y-Mouse EMB's designs go through vectorization and embroidery digitizing based on AI-generated images to become SVG, PES, DST, JEF, and other embroidery files.
Actual stitching results may vary slightly depending on your machine, fabric, thread type, and settings, so we recommend adjusting the file to your setup when needed.
Q. Why is there a waiting period before downloading?
A. It's a minimal step to keep the service stable and keep offering free downloads.
We run a roughly 20-second security waiting page to prevent server overload from automated tools or mass downloads and to provide a stable download experience.
This is an operating policy that helps reduce server costs so we can keep offering more free embroidery designs.
Q. Can I use a downloaded design commercially?
A. Free designs may not be used commercially.
You are free to use them for personal (hobby) purposes.
However, reselling, redistributing, sharing, or uploading the original digital files (SVG, PES, DST, JEF, etc.) to other sites is not allowed.
Selling a physical embroidered item is fine, but distributing or selling the original digital file itself is prohibited.
Q. What's the difference between SVG, PES, DST, and JEF files?
A. Choose the file that fits your embroidery machine and purpose.
- SVG: A vector-based original design file. Use it in digitizing software like Wilcom or Embird for resizing, path edits, or creating embroidery data.
- PES: A file format widely used on home and semi-pro embroidery machines like Brother and Baby Lock.
- DST: The most widely used standard embroidery file format for industrial machines like Tajima and SunStar, with broad compatibility across commercial equipment.
- JEF: A file format used on Janome home embroidery machines.
Q. Can I edit a downloaded design before using it?
A. Yes. You're free to edit it to fit your setup.
Resizing, recoloring, adjusting stitch density, and other edits are all fine.
However, redistributing or selling the digital file itself -- including edited versions -- is not allowed.
Q. Can I request a new embroidery design?
A. Yes. Feel free to send us design requests or ideas anytime.
We review every request and use it as a reference for future designs, which may be added over time depending on our service direction.
Please send requests to [email protected].